PEER BRIDGE END USER AGREEMENT

Last updated: October 22, 2026

THIS END USER AGREEMENT (the “Agreement”) governs access to and use of the “Peer Bridge” platform by the authorized user (“You” or “Your”). Peer Bridge is owned and made available to You by JTD COMPANY, LTD. (the “Company,” “Us,” “We,” or “Our”) as a result of Our agreement(s) with the organization that has engaged Us to make Peer Bridge available to You (such agreement, the “Upstream Contract,” and such party, Your “Organization”).

By clicking “I accept” in the window through which this Agreement is presented, or by accessing or using Peer Bridge, You agree to be bound by all of the terms and conditions of this Agreement. For convenience, the parties to this Agreement (i.e., You and the Company) may be referred to individually as a “Party” and collectively as the “Parties.”

If You do not agree to be bound by the terms and conditions of this Agreement, do not click “I accept” and do not access or use Peer Bridge.

The current version of this Agreement is posted at https://peerbridge.shareandsolve.app/eula. We may update this Agreement from time to time. For material changes, We will ask You to review and accept the updated Agreement before You continue using Peer Bridge, and Your Organization will receive at least 30 days’ notice. Other changes take effect when posted with a new date.

I. Your Right to Access and Use Peer Bridge

A. You agree and acknowledge that You are being provided the right to access and use Peer Bridge because Your Organization has identified You to Us as an authorized user and invited You. Peer Bridge is a tool of convenience to support the administration, supervision, and coordination of peer support programming (including youth peer support programming) operated by Your Organization, including, but not limited to, Participant intake, engagement planning, readiness and pacing assessments (non-clinical), Peer Supporter matching, check-in logging, referral tracking, messaging between supervisors and Peer Supporters, service and funding records, program and funder reporting, certification and continuing education tracking, and sharing resources (the “Purpose”). Pursuant to the Upstream Contract and subject to the terms and conditions of this Agreement, for the Term (defined below), You may, on a non-exclusive, personal, non-transferable, non-sublicensable, revocable, and limited basis, access and use Peer Bridge only for the Purpose.

B. The Company reserves the right to suspend or terminate this Agreement and/or Your ability to access and use Peer Bridge without Us having any liability to You, without notice to You, and for any reason, including, but not limited to, a violation by You of any of the terms of this Agreement, a direction from Your Organization to do so, or a violation by Your Organization of the terms of its Upstream Contract with Us.

C. You agree and acknowledge that We are not involved in any way in any aspect of any medical, mental health, psychological, or other health care diagnosis, care, services, or treatment referenced, documented, or tracked within Peer Bridge, and We are not responsible for any actions or inactions of You, Your Organization, any Peer Supporter, or any Participant served by Your Organization with respect to same. Your rights with respect to Us are exclusively provided by this Agreement.

D. Your ability to access and use Peer Bridge shall not be subject to any uptime or availability commitment or standard from Us. We make no warranty or representation regarding the expected uptime or availability of Peer Bridge, and We shall have no liability with respect to any unavailability of Peer Bridge or Your inability to access and use Peer Bridge for any reason. If the availability of Peer Bridge at any time is unsatisfactory to You, Your only remedy is to contact Us at info@jtdcompany.net, and We will determine whether another means may be established by which You may access and use Peer Bridge.

E. Without restriction or limitation, We reserve the right, in Our sole and absolute discretion, to make changes to Peer Bridge.

F. You represent and warrant that You are at least eighteen (18) years of age. Peer Bridge is intended solely for use by adult staff, supervisors, administrators, and Peer Supporters of Your Organization, including Peer Supporters who are working toward certification. Company does not authorize, and this Agreement does not permit, access to or use of Peer Bridge by any individual under the age of eighteen (18), regardless of any certification, authorization, or engagement such individual may have with Your Organization.

II. Peer Bridge Is an Administrative and Supervisory Tool, Not Medical or Mental Health Advice

A. You acknowledge and agree that Peer Bridge is an administrative and supervisory tool intended to support Your Organization’s operation of peer support programming, and is not intended to be used, and shall not be used, for direct peer support communications between a Peer Supporter and a Participant. Direct Peer Supporter–Participant communications are supported through Company’s separate and complementary “Share+Solve App,” which is governed by its own end user agreements. Peer Bridge may be used for communications between supervisors and the Peer Supporters they oversee. You acknowledge and agree that You are engaged by, affiliated with, or otherwise authorized by Your Organization, and that You are not employed, supervised, or controlled by Us.

B. You acknowledge and agree the Company does not provide medical, mental health, or other professional diagnosis, care, services, treatment, or other advice.

C. Peer Bridge is not a crisis service and is not designed to monitor for or alert anyone to emergent situations. Safety concerns flagged in the Share+Solve App appear on the supervisor dashboard when it is opened; no email, text, or push notification is sent. Your Organization is responsible for its own procedures for monitoring and responding to safety concerns.

III. Your Access and Use of Peer Bridge

A. You agree that You will use Peer Bridge only for the Purpose and only in compliance with this Agreement, Our policies in effect from time to time (including, but not limited to, Our Privacy Policy at https://peerbridge.shareandsolve.app/privacy-policy), and all applicable federal, state, and local laws and regulations.

B. In making Peer Bridge available to You, We use the services of third-party providers (together with their respective suppliers, “3P Providers”), including Vercel (hosting), Supabase (database and sign-in), and Sentry (error monitoring). These 3P Providers host Peer Bridge and related Information (defined below) and provide other related services (individually and collectively, “3P Services”). You agree and acknowledge that 3P Providers are not employees or subcontractors to Company, and We shall have no responsibility or liability of any kind with regard to the provision of 3P Services or for any actions or inactions of any 3P Provider. Applicable terms and conditions of 3P Providers may change from time to time, and We have no obligation to notify You of any such changes.

C. User Accounts.

D. In accessing and/or using Peer Bridge, You agree that You are subject to the following “Restrictions on Use,” and that You will not:

This is a non-exhaustive list of things You may not do in connection with Peer Bridge. If this Agreement does not expressly provide that You may do something involving Peer Bridge, We do not authorize You to do it. We may decide that any conduct You engage in violates this Agreement, including these Restrictions on Use, and should We do so, We reserve the right, without Us having any liability to You, to immediately revoke or suspend Your ability to access and use Peer Bridge.

E. In accessing and using Peer Bridge, You or Your Organization are responsible for all equipment necessary to connect to the internet and to access and use Peer Bridge, and for virus and other malware protection sufficient to protect such equipment.

IV. Client Records, Reports, and Certification Records

A. Client Records. You acknowledge that, in using Peer Bridge, You may enter, view, or manage information about Participants served by Your Organization, including minors, such as intake information, support areas, other services the Participant receives, goals, readiness and pacing assessments, Peer Supporter matching information, check-in logs and notes, raised safety concerns for supervisor follow-up, referral records, and service records used for funder reporting (collectively, “Client Records”). You represent and warrant that: (1) You have all necessary authorization from Your Organization to enter and manage such Client Records within Peer Bridge; (2) to Your knowledge, Your Organization has all necessary consent, legal basis, and/or authority under applicable law to collect, enter, and manage such Client Records within Peer Bridge; and (3) to Your knowledge, Your Organization has complied with all applicable confidentiality requirements.

B. Company does not independently verify the accuracy, completeness, or legal basis for any Client Records entered by You or on behalf of Your Organization, and Company shall have no responsibility or liability with respect thereto.

C. Reports. Peer Bridge lets supervisors create program reports and reports for funders, and save, print, or download them. Funder reports contain counts and hours, and can combine rows that cover only a few Participants. The ability to combine data is a tool to help reduce the risk that a small group can be identified; it is not a guarantee. Your Organization decides whether, how, and with whom to share any report, and is responsible for obtaining any consent or authorization required to do so.

D. Certification Records. If You are a Peer Supporter, You may record Your certification progress and continuing education hours in Peer Bridge and upload certificates. You represent that the records and documents You upload are true and accurate. These records can be seen by You and the active supervisors in Your Organization. Company does not verify any certification, credential, or continuing education record, and does not determine whether You meet any certification or renewal requirement. Requirement summaries shown in Peer Bridge are provided for convenience only; the certifying body’s official rules control.

V. Your Information and Privacy

A. All data You submit or that relates to You, including, but not limited to, all Client Records, all reports, all certification records, all data collected by automated means relating to Your use of Peer Bridge, and all data and communications entered into or transmitted to or through Peer Bridge (individually and collectively, “Information”), will be transmitted over the internet and hosted and stored on servers maintained by one or more 3P Providers. You agree, acknowledge, and authorize that Information be available to Your Organization, as described in Our Privacy Policy. Messages between Peer Supporters and Participants in the Share+Solve App are not available in Peer Bridge.

B. You accept and have sole responsibility for the accuracy, quality, integrity, reliability, and appropriateness of all Information. You represent to Us that all Information You submit or that is submitted on Your behalf is: (1) accurate and complete; (2) submitted with all necessary authorization; and (3) submitted without violation of any third party’s rights.

C. With respect to all Information, You and We agree to be bound by the terms of Our Privacy Policy. Your Organization owns and controls Information that is part of its program. You grant Us and Our 3P Providers a limited right to host, store, process, and use Information only as needed to provide, secure, support, and operate Peer Bridge, to address potential safety issues, to prevent misuse, and to comply with the law. We keep Information, and handle it when an account is deleted or removed, as described in Our Privacy Policy.

D. We may create de-identified, combined data from Information across organizations only if Your Organization has agreed to participate. Such information will never include message content, and We will share only combined findings, never information about a single person.

VI. Proprietary Rights

A. This Agreement is not for the sale or licensing of Peer Bridge or any of its underlying software, media, or content. You are not being granted any right, title, or interest in Peer Bridge, or, other than as expressly set forth herein, a right to possess an executable version of the software used to make Peer Bridge accessible to You and others, or to any information or materials included within Peer Bridge.

B. You acknowledge and agree that the Company owns all right, title, and interest in and to Peer Bridge including, but not limited to, its software and code, database structure, APIs, algorithms, processes, workflows, design, media, and content (other than Information), all modifications, improvements, and derivative works, and all intellectual property rights in them anywhere in the world. Any rights not expressly granted to You herein are reserved by Company.

C. You agree that the Company may use Your feedback, comments, suggestions, or ideas relating to Peer Bridge (“Feedback”) in any way including, but not limited to, in future modifications of Peer Bridge, other products or services, advertising, or marketing materials. You grant the Company a perpetual, worldwide, fully transferable, sub-licensable, non-revocable, fully paid-up, royalty-free, and unlimited license to use all Feedback that You provide or disclose to the Company.

VII. Our Website

Peer Bridge may link to Our website at https://www.shareandsolve.app (the “Website”), including free resources available there. Our Privacy Policy applies to Your use of the Website.

VIII. Third-Party Materials

Through Peer Bridge, Your Organization and/or You may cause Peer Bridge to display, include, or make available third-party content (including, but not limited to, data, applications, and other products, services, and/or materials) or links to third-party websites or services (“Third-Party Materials”). You acknowledge and agree that Company is not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Company does not assume and shall not have any liability or responsibility to You or any other person or entity for any Third-Party Materials. Third-Party Materials and links thereto are provided solely as a convenience to You, and You access and use them entirely at Your own risk and subject to such third parties’ terms and conditions.

IX. Term and Termination

A. The “Term” of this Agreement begins when You first access Peer Bridge and continues on a month-to-month basis until terminated by You, Your Organization, or Company in accordance with this Agreement.

B. You may terminate this Agreement by ceasing all access to and use of Peer Bridge. To have Your account closed, contact Your Organization: a supervisor approves the removal of a Peer Supporter’s account, and We deactivate supervisor and staff accounts at Your Organization’s request.

C. In addition to its rights to terminate this Agreement and/or suspend Your ability to access and use Peer Bridge as provided elsewhere in this Agreement, Company may also terminate this Agreement if it ceases to operate and/or support Peer Bridge, which Company may do at any time in its sole discretion.

D. The Company reserves the right to suspend or terminate this Agreement and/or Your ability to access and use Peer Bridge without Us having any liability to You, without notice to You, and for any reason, including, but not limited to, a violation by You of any of the terms of this Agreement, a direction from Your Organization to do so, or a violation by Your Organization of the terms of its Upstream Contract with Us.

E. Upon termination: (i) all rights granted to You under this Agreement will terminate; and (ii) You must cease all use of and access to Peer Bridge. Client Records and other program information remain with Your Organization.

F. Termination will not limit any of Company’s rights or remedies at law or in equity.

X. Disclaimers

TO THE MAXIMUM EXTENT ALLOWED BY LAW, WE PROVIDE PEER BRIDGE ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND YOUR ABILITY TO ACCESS PEER BRIDGE IS PROVIDED ON AN “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AS BETWEEN YOU AND US, YOUR USE OF PEER BRIDGE IS AT YOUR OWN RISK.

COMPANY DISCLAIMS THAT IT IS A LICENSED PROVIDER OF MEDICAL, MENTAL HEALTH, OR OTHER PROFESSIONAL SERVICES. YOU AGREE THAT ANY CONTENT PROVIDED BY US THROUGH PEER BRIDGE WILL NOT BE INTERPRETED AS MEDICAL, MENTAL HEALTH, OR PROFESSIONAL ADVICE, DIAGNOSIS, OR TREATMENT OF ANY NATURE.

YOU ACKNOWLEDGE THAT COMPANY HAS NOT MADE ANY REPRESENTATIONS OR WARRANTIES TO YOU REGARDING PEER BRIDGE. WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT PEER BRIDGE IS ACCURATE, SECURE, RELIABLE OR CORRECT; THAT PEER BRIDGE AND/OR 3P SERVICES WILL NOT CONTAIN VIRUSES, MALWARE OR OTHER HARMFUL MATERIAL; THAT PEER BRIDGE WILL MEET YOUR REQUIREMENTS; OR THAT YOU OR YOUR ORGANIZATION WILL ACHIEVE ANY PARTICULAR OUTCOME IN PEER SUPPORT PROGRAMMING THROUGH YOUR USE OF PEER BRIDGE; OR THAT ANY DEFECTS OR ERRORS THAT MAY BE PRESENT IN PEER BRIDGE WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH REGARD TO PEER BRIDGE AND YOUR USE THEREOF, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

XI. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AS BETWEEN YOU AND THE COMPANY, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, ARISING OUT OF, RESULTING FROM, OR IN CONNECTION WITH THIS AGREEMENT, OUR PERFORMANCE OR BREACH THEREOF, OR YOUR USE OF PEER BRIDGE. THE FOREGOING LIMITATION ON DAMAGES WILL APPLY TO ALL CLAIMS, REGARDLESS OF THE NATURE OR CHARACTER OF SUCH CLAIMS, INCLUDING, WITHOUT LIMITATION, CLAIMS ARISING OUT OF ANY ALLEGATION, ACTION, SUIT, OR PROCEEDING BASED UPON BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORT, STRICT LIABILITY, VIOLATION OF A STATUTE OR OTHER LAW, OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT THE COMPANY HAD REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES.

WE DISCLAIM ALL LIABILITY IN CONNECTION WITH YOUR USE OF PEER BRIDGE. FURTHER, IN NO EVENT WILL COMPANY’S CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED ONE HUNDRED DOLLARS ($100.00).

NO ACTION, REGARDLESS OF FORM OR NATURE, ARISING OUT OF THIS AGREEMENT MAY BE BROUGHT BY OR ON BEHALF OF YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION FIRST AROSE.

WE SHALL HAVE NO LIABILITY FOR THE ACTION OR INACTION OF YOUR ORGANIZATION, ANY PARTICIPANT, OR OTHER THIRD PARTY, THE ACTION OR INACTION OF ANY OTHER USERS OF PEER BRIDGE, OR ANY 3P PROVIDER.

Some states do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to You. The disclaimers, exclusions, and limitations of liability under this Agreement will not apply to the extent prohibited by applicable law. If any portion of this Section XI is found to be invalid or otherwise unenforceable, Our liability shall be limited to the fullest extent permitted by applicable law.

XII. Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE COMPANY AND ITS OWNERS, DIRECTORS, OFFICERS, PARTNERS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS (“COMPANY INDEMNIFIED PARTIES”) FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LAWSUITS, DAMAGES, EXPENSES, LIABILITIES, COSTS, OR OTHER LOSSES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS INCURRED BY ANY SUCH COMPANY INDEMNIFIED PARTY THAT ARISE FROM OR OCCUR AS A RESULT OF, IN WHOLE OR IN PART, (I) YOUR ACCESS TO AND/OR USE OF PEER BRIDGE; (II) YOUR VIOLATION OF ANY TERM OF THIS AGREEMENT, INCLUDING WITHOUT LIMITATION THE RESTRICTIONS ON USE; (III) YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY RIGHT OF PRIVACY, PUBLICITY, OR INTELLECTUAL PROPERTY RIGHTS; (IV) YOUR ENTRY OR MANAGEMENT OF ANY CLIENT RECORDS IN VIOLATION OF APPLICABLE LAW OR WITHOUT PROPER AUTHORIZATION; OR (V) YOUR NEGLIGENT OR OTHER TORTIOUS CONDUCT OR YOUR VIOLATION OF ANY APPLICABLE LAW, RULE, OR REGULATION.

XIII. General

A. Relationship of the Parties. Nothing contained in this Agreement shall be construed or implied as creating any employer-employee relationship, partnership, agency, or joint venture between Company and Your Organization, any 3P Provider, and/or You.

B. Governing Law and Enforcement of Agreement. All matters arising out of or in connection with this Agreement, including the construction and interpretation thereof, shall be governed by the laws of the State of Ohio without regard to conflicts of laws principles. Each Party agrees that claims and disputes arising out of this Agreement must be decided exclusively in a federal or state court of competent jurisdiction located in Mahoning County, Ohio. Each Party submits to the personal jurisdiction of such courts for the purpose of litigating any claims or disputes.

C. No Third-Party Beneficiaries. This Agreement does not confer any rights on any person or party other than You and Us, including, without limitation, Your Organization.

D. Severability. In the event that any provision of this Agreement conflicts with governing law or if any provision is held to be null, void, or otherwise ineffective or invalid by a court of competent jurisdiction: (1) such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the Parties in accordance with applicable law; and (2) the remaining terms, provisions, covenants, and restrictions of this Agreement shall remain in full force and effect.

E. No Waiver. A failure by Us to enforce at any time any of the provisions of this Agreement shall not be deemed to be a waiver of Our right thereafter to enforce any such provisions.

F. Headings and Captions. Headings used in this Agreement are for reference only and shall not be used or relied upon in the interpretation of this Agreement.

G. Beneficiaries. This Agreement shall be binding upon and inure to the benefit of the Parties and each of their respective successors and permitted assigns.

H. Notices. Except as otherwise provided in this Agreement, all notices, demands or other communications to be given, or delivered under or by reason of the provisions of this Agreement must be in writing and will be deemed to have been given when delivered by email (see Section III.C.1), delivered personally to the recipient, sent to the recipient by reputable express courier service (charges prepaid) or mailed to the recipient by certified or registered mail, return receipt requested and postage prepaid.

I. Gender, Pronouns. Whenever the context of this Agreement requires, words used in the singular will be construed to mean and include the plural and vice versa, and pronouns of any gender will be deemed to include and designate the masculine, feminine, neutral, or plural gender.

J. Entire Agreement. This Agreement constitutes the entire, final, complete, and exclusive agreement between You and Us and supersedes all previous agreements, intentions, or representations, oral or written, relating to the subject matter of this Agreement.